Returns & Exchanges
At SohatiCare Egypt, we prioritize your satisfaction and offer a seamless return process for our beauty and skincare products within 14 days of delivery. Please ensure items are unopened and in their original packaging to qualify for a full refund or exchange.
Initiate Your Request
Contact our dedicated customer support team via WhatsApp or email with your order number and the reason for the return.
Quality Verification
Our team will review your request to ensure the beauty products remain sealed, unused, and in hygienic condition for resale.
Courier Pickup
Once approved, we will schedule a courier to collect the items directly from your address in Egypt at a convenient time.
Refund Processing
After receiving and inspecting the returned goods, we will issue your refund to the original payment method or as store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing