Frequently Asked Questions
Everything you need to know about your SohatiCare Egypt shopping experience.
How long does delivery take within Egypt?
Orders within Cairo and Giza are typically delivered within 24-48 hours. For other governorates, delivery usually takes 3-5 business days.
Are all products on SohatiCare Egypt authentic?
Yes, we guarantee that 100% of our products are authentic and sourced directly from authorized distributors and official brands.
What payment methods do you accept?
We offer multiple payment options including Cash on Delivery (COD), credit/debit cards (Visa and Mastercard), and various mobile wallet services.
Can I return a beauty or skincare product?
For hygiene and safety reasons, products can only be returned if they are unopened, in their original packaging, and reported within 14 days of delivery. Damaged items must be reported immediately.
How can I track my order status?
Once your order is dispatched, you will receive an SMS and an email with a tracking number and a link to monitor your shipment's progress.
Do you offer consultations for skincare routines?
While we provide detailed product descriptions, we recommend consulting with a dermatologist for personalized medical advice. Our customer support team is available to help with general product inquiries.